Tailored solutions for hospitality businesses
Marketing &
Leadership Coaching
for all hospitality business owners
Purpose-Driven
Marketing Programmes
Tailored Leadership Coaching
Sustainability Marketing
Is your marketing generating enough sales? Are you feeling exhausted and underwhelmed with your business? Sometimes all you need is an outside perspective and one-on-one support.
Customised Online
Staff Training
for all hospitality staff
Customer Service
Language Training
Upselling & Cross-selling
Sustainability Training
Onboarding and training staff can take a lot of time and energy. Significant hours and money can be saved by using self-paced, online staff training modules tailored to your business.
Done For You
Copywriting Services
for anyone too busy to create content
Hotel Website Copywriting
Marketing Content Copywriting
Struggling to define your Unique Value Proposition? Want to improve the copy on your website? Need a press kit or a set of SEO-optimised blogs? The quality of your content is key to sales.
All services are online and are designed to increase customer satisfaction,
staff engagement, and of course, sales and revenue.
Is your marketing getting you enough sales?
Get started now with the single most important action you can take for your business health and wealth.
Take the Marketing Success Scorecard to find out if your hard work to fill your reservations calendar is hitting the mark with this free, fast & reliable assessment!
It's 100% free
It's super quick
You'll receive personalised feedback to help you focus your time & energy
"My passion is to harness the unique power of your business to get you more sales, so you can consistently generate more positive change where you live."
a bit about me
Always the explorer...
a career in tourism was decided upon as I watched the sunrise over the Montserrat mountains in Spain on a school exchange at the age of 16. A degree in Hispanics at Liverpool University took me to Chile just four years later, and a decade of tour leading across the Latin American continent immediately followed. After staying in so many unimaginably cool hotels and hostels, my own backpackers place was born at the foot of an active volcano in southern Chile... READ MORE
what clients say
"I was feeling lost on how to communicate my business and values. Sarah is knowledge, clarity, empathy and such a joy to listen to. Every single session was amazing. With this one-on-one coaching programme, I have learned so many tips and techniques to make my days and ideas flow. Exactly what I was needing!."
M. McGill, Monte do Zambujeiro,
"Dear Sarah, thank you for such an inspirational course!
I loved the methodical approach of your teaching and the way you created structure and logical steps we could easily follow. Thank you also for the wonderful and creative tips and examples you shared along the way. It was both inspirational and practical, a rare combination."
Sarah is able to translate her practical and academic experience into real-world training that's both on-point and useful. Her training is carefully focused to achieve results, and is accessible for busy people in the travel industry.
“From beginning to end Sarah was totally invested in getting the best possible result for our business. She really took the time to understand who we are and what we want to achieve. Her action plan to improve our customer service was totally on point and easy to implement. I recommend her services without hesitation!"
Elisabeth Sandig, Parque Metreñehue,
“At every turn Sarah considered the future of the business with each decision she took. She analysed thoroughly before suggesting logical and actionable changes. It is obvious she cares about the staff in the hospitality industry, she understands their needs and how important they are to the business. After implementing her action plan the result for us was happier staff and an increase in repeat visits from customers”.
Veronica Pollak, Hotel Antumalal,
Chile