for small, independent hotels, b&bs, lodges & hostels
Quick Guide_Rate Plans_sarahhabsburg_ima
NEW Resource: 
Quick Guide to updating rate plans & cancellation policies
Written specifically for small, independent hotel, lodge, b&b, hostel owners and managers. 

Anyone who travels in 2021 will want to be sure they can make last minute changes without being penalised. The message is loud and clear. Your job is to update your Reservation and Cancellation Policy so that it reflects this new customer sentiment.


Of course, flexible booking conditions can generate more cancellations, but this is nothing new. If you have made it this far, you cannot risk elimination from the race now because you are unsure where to start with updating your policies.


Click the image to download Quick Guide and click here to read the full blog. 

Grow Your Business By Building Your Email List
Designed specifically for small hotel, lodge, b&b, hostel and restaurant owners. Learn how to smartly build your local and national email list with a winning combination that includes creating an e-book, building a landing page and crafting an email nurture sequence.
Actionable Resources for Hotel Survival
Actionable Covid-19 Measures_pdf image.p


Getting yourself in check

Proforma for Covid-19 measures

How to disinfect

Informing & educating staff

Social Distancing Measures pdf resource.


SMS guest communication

General social distancing 


Breakfast social distancing

Responsible Practice Inspiration resourc


Your greatest asset

Responsible tourism practice

review and action list

Why now?

Marketing Resources to Help Your Hotel Thrive
General Marketing Inspiration resource f


How to make guests feel safe

Online presence update checklist

What to avoid

Keeping on top of trends

Social Media Marketing pdf resource.png


Reaching new target customers

Effective types of messaging

Content planning

Mistakes to avoid

Attracting Domestic Guests pdf resource.


Ideas for how to reach them

Who are they and

where are they going?

Types of road trips

Comments from property owners:

"I honestly don't know what to say. This is amazing and for someone who is feeling so overwhelmed and scared of losing my B&B they are incredible and have just saved my stress levels and sanity. Thank you isn’t enough".

"Absolutely loving your work! So well written. It’s a great read. My mind is already planning tomorrow's ideas. It was just the motivation I desperately needed. After months I had almost given up. Thank you so much!"

Lucy Bright,  The Ashley Bournemouth

Tanya Miller, Millers of Frigiliana