A couple of weeks ago I put a poll out on my Facebook group about Welcome Packs. I asked if you provide them for your guests, and if so,...

“Recovery is largely reliant on how safe guests feel." Getting clear and confident with your messaging is essential to staying in the game.

The pressure to get online marketing right has grown exponentially over the last few years, right? You are already on Facebook for sure....

This is a big question. It is true that creating blogs means additional time at the computer, but the benefits are many and the impact it...

Insights into how people are booking right now is essential information to be able to plan, right? Today I want to share a top tool with...

It is easier to believe we need to add more rather than just doing less, right? Forget bouncing back for a moment. Read on to find out more.

Interested to know which booking sources are generating the most revenue in your country? Read on right now to find out.

We all know that lack of regulation to ensure fair competition has generated the frustration that traditional accommodation providers are...

Andrew at Antbear Lodge in South Africa has had incredible success in acquiring and nurturing the new subscribers on his email list. Take...

Did you know that the number of email users is predicted to reach 4.3 billion by 2023? ¹ The ROI of email marketing is huge, with an...

A poem recently popped up in my social feed that triggered the phrase “Vaccine roll-out despondency”. We are all struggling to cope with...

A tried and tested 6-step strategy for building (or rebuilding) relationships. This article is a follow-up from my previous blog How To...

Created for small, independent hotels, lodges, b&bs and hostels. A recent Phocuswire survey¹ states that “83 to 92% of travelers across...

Stress is not what happens to you; stress is your reaction to what happens to you. So, how can you more gracefully move into 2021?

It is time to address the contactless issue in relation to small independent accommodation providers, and also in terms of sustainability

Very little is being said about guests taking responsibility for their own decisions in this recovery stage travelling world.

Not only will your business resilience bank account have your back when it comes to decision making, but fomenting trust is a also crucial.

Let the eight unpleasant emotions rise and fall. Confidence will result, vulnerability will reduce, and resilience thinking will prevail.